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I have a problem with the program Delphi trucks 2016.R1

Hello I have a problem when entering on some trucks appear this message what solution I hope you help what solution where

[img][Image: p_1377lb0mc1.jpg][/img]
Thanks given by:
firmware of interface has it been updated or not
Opcom HQ Clone , GM MDI,TECH2,Bosch KTS 570,BMW K+DCAN,Launch Easydiag/XPRO3,Autoboss, Autocom/Delphi/WOW,VAS 5054A with OKI chip,Ross-Tech Vag-Com VCDS,SBB,T-300,DigiProg,Volvo DiCE,Xprog,KESS V2 V5.017,KTAG V7.020,FVDI Abrites China Clone 

Pc Rep & Thanks If I Helped Pc
Thanks given by: eng.hussain
you have to check your usb cable
Thanks given by:
Cable is not the problem, could be also problem in multiplexer.
Thanks given by:
This is not firmware or usb cable problem. Those problems bring a different error message.

Could be obd2 to whatever truck connector adapter problem. Also wrong selection of the vehicle. Or autocom does nos support this model.

You should be clear about what is the vehicle under test.
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